Privacy Policy

The Counseling Center, PLLC may use your mobile phone number to contact you regarding appointments, missed appointments, or non-therapy related questions.  We do not use your information for solicitation, and we do not sell your information third parties.  If you would prefer that your therapist not contact you by text message, you simply need to let your therapist know.  Please note that email and text messaging are not considered secure forms of communication, and you are encouraged to utilize these methods of communication only for general information or scheduling.

The Counseling Center utilizes a service called “Simple Practice” to manage our practice.  If you become a client of the center, Simple Practice will give you the opportunity to opt in to appointment reminders by email or text. You may opt out of these at any time by informing your therapist or making changes in the client portal. You will receive notice of how to log in to your personal portal to complete paperwork, review forms, request appointments and submit or receive HIPAA compliant messages.  All information collected by Simple Practice is considered protected health information and cannot be shared without your written permission except for limitations established by law.  Such exceptions will be reviewed with clients.

 

We are committed to protecting your privacy and ensuring the security of your personal information. Your data will not be transferred to external organizations under any circumstances. This applies even if consent is provided. We maintain strict internal controls to prevent unauthorized sharing or disclosure of your information.

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1. Data Collection Purpose

We collect your information strictly for professional and operational purposes, such as scheduling appointments, providing counseling and therapist services, and communicating with you via phone, email, or SMS. Our communications may include appointment reminders, service updates, or important notifications related to your care.

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2. Types of Information Collected

Depending on your interaction with us, we may collect the following information:

• Full name

• Phone number

• Email address

• Mailing address

• Relevant health or care information required for counseling services

We only collect information that is necessary to provide you with high-quality counseling and care services, as well as to maintain effective communication.

 

3. Data Sharing and Transfers
Your data will not be transferred to external organizations. We do not share, sell, or disclose your personal information to any third parties under any circumstances.

Safeguards to Prevent Unauthorized Sharing
We implement strict measures to protect your data, including:

• Access controls to ensure only authorized personnel can access your information.

• Regular staff training on data privacy and security protocols.

• Routine audits to monitor and prevent unauthorized data sharing.

If you have any questions about our data protection practices, please contact us at the address provided on this website.

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 SMS Terms and Conditions

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By opting in to receive SMS communications from The Counseling Center, PLLC, you agree to the following terms and conditions:

Types of Messages:You may receive messages related to your care, including appointment reminders, service notifications, scheduling updates, and important information from your provider or The Counseling Center, PLLC staff.

Message Frequency:You will receive between 1 and 5 messages per week, depending on your scheduled services and communication needs.

Opt-Out Instructions:You may opt out of receiving SMS messages at any time by replying “STOP” to any message. This will unsubscribe you from future text messages from The Counseling Center, PLLC.

HELP Information:If you need assistance or have questions about our texting service, reply “HELP” for more information or contact our office directly.

Message and Data Rates Disclaimer:Standard message and data rates may apply. Please check with your mobile carrier for details about your plan and any applicable fees.

Privacy Policy:For more information about how we collect, use, and protect your information, please review our Privacy Policy